Accreditation Standard Complaint Policy   

Any individual who believes Noorda-COM is not in compliance with a COCA accreditation standard has the right to address his/her concern. Individuals are expected to first bring the grievance to the attention of the Dean. All accreditation related grievances must be filed in good faith and must include substantiated evidence. Retaliation of any kind is strictly prohibited and will result in disciplinary action.

Upon receiving an accreditation related grievance, the Dean will review and determine the accuracy of the claim based on the relevant accreditation standard and Noorda-COM’s internal policy. All grievances are kept confidential, however, the Dean may request consultation with appropriate employees prior to finalizing the decision. Documentation of grievances is housed within the Office of the Dean and includes the associated adjudication process. Grievances will be provided to the accrediting body upon request.

The Dean determines the resolution of the grievance. Should the individual feel as though they are not satisfied with the resolution, they may choose to file a complaint directly and confidentially with the AOA Commission on Osteopathic College Accreditation. Written complaints should be addressed to the Secretary of the Commission on Osteopathic College Accreditation.

Department of Accreditation
American Osteopathic Association
142 East Ontario Street, Chicago, IL 60611
1-800-621-1733
1-888-626-9262
1-312-202-8124
Predoc@osteopathic.org

This policy was reviewed and revised in March 2024. For assistance with policies and procedures, please contact Alexa Levine (adlevine@noordacom.org).