Academic Records Request Policy

Requests for academic records will be processed by the Office of the Registrar in the order they are received. Federal regulations mandate a signed request or identity authentication to authorize the release of student academic records. Consequently, phone requests for academic records and official or unofficial transcripts are not acceptable. Active Noorda-COM students are encouraged to utilize Sonis to review and print unofficial transcripts. Academic Records Requests can also be made through Sonis in the Office of the Registrar.

The Office of the Registrar makes every effort to respond to requests in a timely manner with a commitment to process transcript requests within three to five working days from the time the request was received. Requests for multiple  transcripts, several different documents (e.g., a request for a Transcript as well as Board scores), or requests during peak operating times (e.g., graduation) may require additional processing time. Information that is required to meet a third-party deadline should be requested with at least two weeks lead time to ensure expedient delivery and appropriate recording.

Official transcripts cost $30, due at the time of request. Requests will not be processed unless payment has been received in full and the student/alumnus has fulfilled all financial obligations to the Noorda-COM. All services will be withheld in situations of default on student loans or other similar financial obligations.

Noorda-COM has authorized the National Student Clearinghouse (NSC) to provide transcript ordering via student authentication through the Noorda-COM network. There are multiple delivery options available through NSC, therefore it is recommended that students review transcript and delivery fees prior to requesting a transcript.

Official transcripts are generally forwarded directly to the receiving party. If a transcript is verified as received via certified mail or an express mail vendor but the recipient is unable to locate the transcript, the student/alumnus is responsible for requesting and paying for another transcript to be sent.

Unofficial transcripts are available via Sonis. If a student requests an unofficial transcript from the Office of the Registrar, the cost is $5. Unofficial transcripts do not carry the College seal and are stamped with a red ink identifier.

This policy was reviewed and revised in March 2024. For assistance with policies and procedures, please contact Alexa Levine (adlevine@noordacom.org).